Chính sách giao hàng

Công chúa vận chuyển provides warehousing, sorting, consolidation, main-line transport, and last-mile coordination. Transit times and prices follow the route terms shown for the order.

• Parcel notice: after the merchant ships, the user enters the tracking number and product information.
• Warehouse receipt: parcels are weighed, checked, and shelved after arrival.
• Consolidated dispatch: the user selects parcels and confirms the address, route, and declaration before shipment.

The following items are prohibited or restricted on most routes. Users are responsible for returns, disposal, penalties, or legal liability caused by false declarations:

• Flammable or explosive goods, compressed gases, hazardous chemicals, controlled knives, and imitation weapons.
• Cash, precious metals, high-value jewelry, cultural relics, live animals or plants, and prohibited drugs.
• Goods that infringe intellectual property, including counterfeits or piracy, and items prohibited by destination law.

If carrier policies, international fuel surcharges, or customs policies change, Công chúa vận chuyển may update rates within legal requirements and publish notice in advance.

• Transit times are historical estimates, not delivery guarantees. Holidays, weather, security checks, and customs inspections may cause delays.
• Recipients must provide valid names, phone numbers, addresses, and identification. Users bear costs caused by incorrect information.
• If destination customs requests documents or additional duties, the user must respond within the required time.

For lost, damaged, or missing items, submit a ticket to Công chúa vận chuyển promptly after receipt with an unboxing video, outer label, and item photos.

• Claim scope and limits follow the insurance or compensation terms of the selected route.
• Loss caused by incorrect declarations, prohibited concealment, or improper packing is excluded from standard compensation.
• The platform may reject claims submitted without evidence after the after-sales deadline.

If you have questions about these terms, contact us using the details above. We will continue improving our services while protecting transaction integrity and data security.